Phase 1 · Weeks 1–4
Design
We start with the conversation most agencies skip. Your team and ours, in a room, working out what you're actually selling, who it's for, and what's stopping them from choosing you. We pull out the goals that matter, the pain points you've stopped noticing, and the wins no one knows about.
Then we walk your operation. Floor, workshop, lab, office or wherever the real work happens. The processes you think are boring are usually the ones buyers find most reassuring.
From that foundation we build the system: visual guidelines, tone, content pillars, posting cadence and approval routes. We make sure it is all designed to fit around your current workflow, not bolt onto it. We agree who the brand ambassador is going to be, on camera and off, and we lock the calendar for the next 60 days.
What you get
Commercial brief, buyer profile, success metrics in writing. Content audit and opportunity map. Brand and content guidelines, 60-day calendar, approval workflow, ambassador agreed.